Privacy policy

Updated July 16, 2020

This website is owned and operated by Cimballi BV with company ID BE0826285887, located at Valekenierstraat 18, 8340 Damme, Belgium.

Cimballi BV, hereinafter referred to as "Toshi Pets"

This privacy policy sets forth what information we collect about you, how we use, maintain and disclose your information, and the choices you have with respect to your information. Unless indicated otherwise, this policy applies only to personal information collected through the Web sites, microsites, or mobile sites of Toshi Pets where this policy is displayed or linked by us (“our” or this “Site”).

Toshi Pets abides by any and all rules and regulations set forth by the FEDIAF to ensure that regulated products are safe and effective. If person(s) are unsure of any reactions, please consult with your doctor / veterinarian with any questions or concerns prior to taking any Toshi Pets product(s).

What information do we collect?

Information collected directly from you:

We collect personal information that you provide to us, including your name, shipping and billing address, telephone number, mobile phone number, email address, login and password, and information related to your purchase, such as your credit or debit card information, and purchase history.

Information collected automatically:

When you visit the Site, we may automatically collect information related to how you got to the Site, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate after leaving this Site. This information is largely anonymous, as it does not contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this information with your personal information if you provide it.

When do we collect your information?

We collect information from you when you visit our Site, place an order, subscribe to a newsletter or enter information on our Site. 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To quickly process your transactions.
• To allow us to better service you in responding to your customer service requests.
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

Who do we share your information with?

We may provide your information to third parties who provide services to us or on our behalf, such as:

Third Party Service Providers:

We use third-party vendors to help handle parts of our business because of their expertise, resources, or scale. We may use third parties for the shipping of your order, for receiving payments. We may also use third parties to help us provide support to the internal operations of the Site (i.e, hosting and designing our Site, sending out email updates about the Site, or removing repetitive information from our user lists). They help us do things like monitor site activity and provide analysis of website use, and provide consulting services. These service providers may have access to personal information in order to provide these support services such as analyzing site data, but when this occurs, we implement reasonable contractual and technical protections to limit their use of that information to help us provide the service.

Law Enforcement:

We may disclose specific information about our Site visitors if we have a good-faith belief that it's necessary or authorized under the law to protect our customers, the public, or our business.

Sale, acquisition, or merger:

In the event we sell or transfer all or a portion of our business assets, including a brand or line of business, or acquire another business entity or are involved in a corporate reorganization or other change of control, consumer information may be shared and may be one of the business assets that is transferred as part of the transaction.

Nothing in this policy restricts our ability to share aggregated or anonymized information that does not directly identify you.

How Do I Withdraw My Consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@toshipets.com or mailing us at: Toshi Pets, Grote Thems 39, 8490, Jabbeke, Belgium.

How do we protect your information?

Your personal information:

Our e-commerce store is hosted on Shopify Inc. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow the Payment Card Industry Data Security Standard (PCI-DSS) requirements and implement additional generally accepted industry standards.

Your payment card information:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted in accordance with the PCI Data Security Standards. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Third-Party Services and External Sites

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements as well.

Do We Use Cookies?

Yes. We use cookies to: maintain settings and preferences; enable, maintain, and control your shopping experience and shopping cart; keep records; enable and enhance online advertising; identify new and returning users; keep our sites secure; and measure and analyze data from sites and users, such as what parts of the site users interact with or how long users stay on a particular page.

You can limit the cookies you accept, or you can choose to not accept any cookies, by using other software or your web browser’s settings. If you disable some or all of the cookies, the sites may not function completely, properly, or to your satisfaction.

Our sites incorporate cookies from the following sources:

• Google
• Facebook
• Bing
• Microsoft
• Taboola

Information may also be collected by third parties and commercially available sources, including social media providers, data aggregators, and public databases.

Please note that your internet browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit.  Unfortunately, there is no consensus among industry participants as to what “Do Not Track” means in this context.  Like many websites and online services, Toshi Pets does not currently respond to “do not track” signals, and does not authorize the collection of personal information by third parties except as provided in this policy.  For more information about “Do Not Track” technology, please visit http://www.allaboutdnt.com.

This Site does not authorize the collection of personal information by third parties except as provided in this Policy.

Age of Consent and Children Online Privacy Protection Act

By using this site, you represent that you are at least the age of majority in your jurisdiction. When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

If you are a parent or guardian that becomes aware that his or her child has provided us with Personal Information without your consent, you should contact us via the contact details listed below so that we may remove any personal information obtained by that child. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

We do not knowingly market to children under the age of 13 years old.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Your continued use of the Site after being notified of, or becoming aware of, a chance in this policy, is your affirmation that you have read and understood this policy, agree to it, and agree to be bound by it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at hello@toshipets.com or by mail at: Toshi Pets, Valkenierstraat 18, 8340 Damme, Belgium.